Refund policy
FriaSohl Collections — Return & Refund Policy
Last updated: August 2026
Thank you for shopping with FriaSohl Collections! Because our products are custom-printed on demand just for you, please read our policy carefully before purchasing.
All Sales Are Final — Made-to-Order Products All apparel, mugs, journals, and stickers are printed on demand specifically for each order. As a result, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will make it right. Please contact us within 14 days of delivery at FS@friasohlcollections.com with:
- Your order number
- A clear photo of the issue
We will send a free replacement or issue a full refund at our discretion.
Wrong Address / Undeliverable Orders Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly provided address. If an order is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.
Personalized Items Personalized products (such as custom name mugs) are non-refundable unless they arrive damaged or defective.
Lost Packages If your order is lost in transit, please contact us and we will work with our fulfillment partner to resolve the issue.
Contact Us 📧 FS@friasohlcollections.com