Help Center

Shipping & Delivery

How long will my order take?

All FriaSohl Collections products are made to order just for you! Here's a general timeline:

Production time: 3–7 business days to print and prepare your order
US delivery: 5–10 business days after shipment
International delivery: 10–20 business days after shipment

From order to doorstep, plan for roughly 1–3 weeks for US orders and 3–4 weeks internationally.

Will I get a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and order size.

Do you ship internationally?

Yes! Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country upon delivery.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated timeframe, email us at FS@friasohlcollections.com and we'll work with our fulfillment partner to track it down.

Returns & Refunds

Can I return or exchange my order?

Because every item is custom-printed on demand specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review sizing charts carefully before ordering!

What if my item arrives damaged or has a print error?

We'll absolutely make it right. Contact us within 14 days of delivery at FS@friasohlcollections.com with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund.

Are personalized items refundable?

Personalized products (like custom name mugs) are non-refundable unless they arrive damaged or defective.

What if my package is lost in transit?

Email us and we'll work with our fulfillment partner to resolve it.

Order Tracking & Status

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Click the link in that email to follow your package in real time.

My tracking hasn't updated — is that normal?

Yes, this can happen! Tracking info sometimes takes 24–48 hours to update after your order ships, especially for international orders. If it's been more than a few days with no movement, reach out to us at FS@friasohlcollections.com.

Can I change my shipping address after ordering?

Please double-check your address before placing your order — once production begins, we may not be able to make changes. If you catch an error right away, email us immediately and we'll do our best to help.

About Our Print-on-Demand Products

What does "print on demand" mean?

It means your item is printed fresh just for you after you place your order — we don't keep pre-made inventory sitting on shelves. This lets us offer a wide range of unique designs without waste!

Will colors look exactly like the product photos?

We do our best to represent colors accurately, but screens vary. Colors may appear slightly different depending on your device's display settings. If you have questions about a specific product, feel free to reach out before ordering.

What products do you offer?

FriaSohl Collections carries apparel, mugs, journals, stickers, and other gift items — all featuring bold, playful original designs.

How do I choose the right size?

Each product page includes a sizing guide. When in doubt, size up — since all sales are final on made-to-order items, it's better to have a little extra room!